Terms of Service

Version: 2026-10-07 · Last updated: 7 October 2026

These Terms are an agreement between ASLM Digital Solutions LLC, a Wyoming limited liability company, of 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, USA ("we", "us"), and the business that creates a Retainr OS workspace ("Customer", "you"). They cover your use of Retainr OS: the website, the application, the client portal, the contractor hub and the shared links (the "Service").

When you create an account and tick the box to accept these Terms, you confirm that you have authority to bind the business you are signing up for.

1. The Service is for businesses

Retainr OS is built for agencies, studios and freelancers acting in the course of business. You confirm that you are not using it as a consumer, and that you are 18 or over. Consumer protection laws that apply only to consumers therefore do not apply to this agreement, to the extent the law allows.

2. Your account

You are responsible for everything done under your workspace: by you, your team members, and anyone you invite as a client contact or contractor.
Keep sign-in details confidential. Use two-factor authentication. You can require it for all staff in Settings → Security.
Tell us promptly at security@getretainr-os.com if you suspect unauthorised access.
The workspace owner controls who has access and at what role, and is our main contact for billing and notices.

3. Plans, trial and payment

Plans. The plans, prices and limits are as shown on our pricing page when you subscribe (currently Starter, Pro and Studio, priced in pounds sterling, billed monthly or yearly). Plan limits, such as clients, projects, team members, storage and AI requests, are enforced by the Service.
Free trial. New workspaces get a 14-day free trial. A payment card is required to start it. You will not be charged during the trial. When the trial ends, your subscription starts and the card is charged automatically for the plan and interval you chose, unless you cancel before the trial ends. If no valid payment method is on file when the trial ends, the subscription does not start.
Automatic renewal. Subscriptions renew automatically at the end of each billing period, for the same period, at the then-current price, until cancelled.
Price changes. We will give at least 30 days' notice of a price increase. It applies from your next renewal after the notice period. You may cancel before it takes effect.
Payment. Payments are processed by Stripe. Fees are payable in advance. Prices include any VAT that applies; nothing is added at checkout. ASLM Digital Solutions LLC is responsible for accounting for any VAT due.
Failed payments. If a payment fails, we will retry and tell you. After a 7-day grace period the workspace becomes read-only, and later locked, until payment is made. Your data is not deleted because a payment failed (see section 12).
Refunds. If you ask within 7 days of a subscription charge (by emailing support@getretainr-os.com), we will refund that charge in full and cancel the subscription. After 7 days, fees already paid are non-refundable, except where these Terms say otherwise or the law requires.
Upgrades and downgrades. You can change plan from Settings → Billing. Upgrades take effect immediately, and Stripe prorates the price difference. A downgrade takes effect at the end of the current paid period: you keep the higher plan until then, and no credit is given for the remainder. Your usage must fit within the lower plan's limits when it takes effect.

4. Cancelling

You can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current paid period. You keep full access until then, and you will not be charged again. After that the workspace is locked, but your data stays available to export for the period in section 12.

5. Acceptable use

You must not, and must not let anyone using your workspace:

break the law, or infringe anyone's rights, including privacy and intellectual property rights;
send spam or unsolicited marketing through the Service, or use the outreach features without a lawful basis under the UK GDPR, PECR or equivalent law;
upload malware, or anything you have no right to store or share;
try to get into another workspace's data, probe, scan or test the Service's security without our written permission, or get around plan limits, rate limits or access controls;
reverse engineer the Service, except where the law permits it despite this restriction;
resell or sublicense the Service, or use it to build a competing product;
put a load on the Service that degrades it for others;
use the AI features to produce unlawful, harmful or deceptive content, or in breach of Anthropic's usage policies.

We may suspend access that breaches this section. Where it is practical, we will contact you first and give you a chance to fix the problem.

6. Your data

You own your data. "Customer Data" means everything you and your users put into the Service: client, contractor, project, financial and file data. You keep all rights in it.
Our licence to it. You give us a limited licence to host, copy, process and display Customer Data only as needed to provide, secure and support the Service, and as you instruct.
Data protection. When we process personal data in Customer Data, you are the controller and we are your processor. Our Data Processing Agreement forms part of these Terms and governs that processing, including international transfers. You are responsible for having a lawful basis for the personal data you put into the Service and for giving the people concerned the required information. Our Privacy Policy describes the data we control ourselves.
Usage information. We may use aggregated, de-identified information about how the Service is used, which does not identify you or any person, to run and improve the Service.

7. AI features

AI features send the relevant context to our AI provider, Anthropic, to produce their output. Dictation, if switched on, sends audio to Deepgram. See the Privacy Policy section 5.
AI output can be wrong. Proposals, scopes, prices, contract-risk notes, summaries, reports and assistant answers produced with AI are suggestions. You are responsible for reviewing them before you rely on them or send them to anyone. Nothing the Service produces is legal, tax or financial advice.
As between you and us, you own the output generated for your workspace, to the extent any rights exist in it. Similar output may be generated for other customers.

8. Our intellectual property

We, or our licensors, own the Service: the software, design, templates, documentation and the Retainr OS name and marks. While your subscription is active, we grant you a non-exclusive, non-transferable right to use the Service for your internal business purposes, under these Terms. If you send us feedback or suggestions, we may use them without obligation to you.

9. Confidentiality

Each of us will keep the other's non-public information confidential, use it only for this agreement, and protect it with at least reasonable care. For you, that includes Customer Data. For us, it includes non-public parts of the Service. This does not apply to information that is public through no fault of the recipient, that the recipient already lawfully had or developed independently, or that must be disclosed by law. Where the law allows, the party compelled to disclose will give the other notice first.

10. Availability and support

We work to keep the Service available and to fix problems quickly. We do not offer a service level agreement or uptime commitment, and the Service may be unavailable for maintenance, updates or reasons outside our control.
Support is by email at support@getretainr-os.com. On the Studio plan, "Priority support" means your support emails are tagged as priority and answered ahead of the general queue. It is not a guaranteed response time.
We may change the Service, for example to add, improve or remove features. We will not materially reduce the core functionality of your plan during a paid period. Where a change materially harms you, we will tell you in advance, and you may cancel and receive a pro-rata refund of prepaid fees for the unused period.
Features labelled "Coming soon" are not part of the Service until they are released.

11. Third-party services

Some features connect to services we do not control, such as Stripe for your clients' payments, GitHub webhooks and email delivery. Your use of those services is under their terms, and we are not responsible for them. If a third party changes or withdraws its service, we may have to change or remove the related feature.

12. Term, termination and your data afterwards

This agreement starts when you create a workspace and continues until it is cancelled or terminated.
You may terminate at any time by cancelling (section 4). A workspace owner can also request closure of the workspace in Settings. Closure is carried out no sooner than 30 days later and can be withdrawn until then.
We may terminate or suspend if you materially breach these Terms and do not fix the breach within 14 days of notice, immediately for serious breaches of section 5 or non-payment after the grace period, or with 60 days' notice for any reason. If we terminate for convenience, we will refund prepaid fees for the unused period.
Export window. After your subscription ends, the workspace is locked but your data is kept. You can export it (Settings → GDPR → Download workspace export, as JSON and CSV) for 60 days. After that, or once a closure request is completed, we will delete Customer Data within a further 30 days, except data we must keep by law and backup copies, which expire on their normal cycle.
Sections 3 (fees owed), 6, 7, 8, 9, 13, 14, 15 and 17 survive termination.

13. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Apart from that, and to the extent the law allows, the Service is provided "as is" and "as available". We give no other warranty, express or implied, including fitness for a particular purpose, uninterrupted or error-free operation, or that AI output is accurate. The Service helps you run your business. It does not replace your own professional judgement, accounting, tax or legal advice.

14. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law: death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything else that cannot lawfully be excluded.
Subject to that, neither party is liable for loss of profits, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss, however it arises.
Subject to that, each party's total liability arising out of or in connection with this agreement in any 12-month period is limited to the fees you paid us in the 12 months before the event giving rise to the claim. For claims arising from a breach of data protection obligations, the cap is three times that amount. These caps does not apply to your obligation to pay fees, or to the indemnities in section 15.

15. Indemnities

You will defend and indemnify us against third-party claims arising from Customer Data, from your use of the Service in breach of section 5, or from your breach of data protection law as controller.
We will defend and indemnify you against third-party claims that the Service, as we provide it, infringes their intellectual property rights. This does not cover claims caused by Customer Data, by combining the Service with things we did not supply, or by modifications we did not make. If such a claim happens, we may change the Service so it does not infringe, get you a licence, or end the affected part and refund prepaid fees for it.
The party seeking an indemnity must tell the other promptly, let them control the defence, and cooperate reasonably.

16. Changes to these Terms

We may update these Terms. We will post the new version here with a new date. If a change is material, we will tell the workspace owner by email or in the application at least 30 days before it takes effect. If you do not agree, you may cancel before it takes effect. Continuing to use the Service after it takes effect means you accept the change.

17. General

Governing law and jurisdiction. These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
Entire agreement. These Terms, the Data Processing Agreement and any order details make up the whole agreement between us about the Service.
Assignment. You may not transfer this agreement without our consent. We may transfer it to a group company, or to a successor to our business, by giving you notice.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
Notices. We will send notices to the workspace owner's email address. You can send notices to support@getretainr-os.com.
Severability and waiver. If any part is unenforceable, the rest stays in force. A failure to enforce a right is not a waiver of it.
Third parties. No one other than you and us has any right to enforce these Terms, including under the Contracts (Rights of Third Parties) Act 1999.

18. Contact

ASLM Digital Solutions, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, USA
Support: support@getretainr-os.com
Security: security@getretainr-os.com